RAF Gaurentee

RAF Appliances Guarantee

At RAF Appliances, we stand behind the quality and performance of every product we offer. Our commitment to your satisfaction is reflected in the comprehensive guarantee we provide for all our appliances. When you purchase from RAF, you’re not just buying an appliance—you’re investing in peace of mind.

Our Guarantee Includes:

  1. Standard Product Warranty
    All RAF Appliances come with a 12-month limited warranty from the date of purchase. This warranty covers any defects in material or workmanship under normal household use.

  2. Coverage

    • Parts and Labor: During the warranty period, if any part of your appliance is found to be defective due to faulty materials or workmanship, we will repair or replace it free of charge.
    • Technical Support: Our dedicated customer service team is available to assist with troubleshooting, maintenance, or any concerns you may have about your product.

  3. Conditions
    To qualify for the warranty, the following conditions apply:

    • The appliance must be used under normal domestic conditions and for the purpose it was designed for.
    • Proof of purchase (receipt or invoice) must be presented when making a warranty claim.
    • Any repairs or modifications performed by unauthorized personnel may void the warranty.

  4. Exclusions
    Our warranty does not cover:

    • Damage resulting from misuse, neglect, or improper handling.
    • Cosmetic damage (scratches, dents) that do not affect the appliance’s performance.
    • Wear and tear from normal use, or damage caused by power surges or environmental conditions.
    • Appliances used in commercial or industrial settings.

  5. Extended Warranty (Optional)
    For added protection and extended coverage, we offer an optional Extended Warranty on select RAF Appliances. This plan provides an additional 12-24 months of coverage beyond the standard warranty. For more details on pricing and eligibility, please contact our customer service team.

How to Make a Warranty Claim:

  1. Contact Us: If you experience any issues with your RAF Appliance, reach out to our support team at support@rafofficial.co.za or call our customer service hotline.
  2. Provide Details: Please have your proof of purchase, appliance model number, and a description of the issue ready.
  3. Repair or Replacement: If your claim is approved, we will arrange for repair or replacement, or advise you on the next steps.

We are committed to providing durable, high-quality products that enhance your everyday life. Our guarantee ensures that you can enjoy your RAF Appliances with confidence, knowing that we are here to support you every step of the wa